Get the app

How can we help?

Questions about your booking, documents or the app? The fastest way is a ticket in the app. You can also reach us directly.

In the app

Open the Help tab and create a ticket. Pick a category, describe the issue, and chat with our team there.

  1. Tap Help at the bottom of the app.
  2. Tap New ticket and choose a category.
  3. Follow the replies in the same chat.

Contact Raemulan Lands

  • Email: To be confirmed: support email
  • Phone: To be confirmed: support phone
  • Hours: To be confirmed: support hours

Your data

Read how we use your data, or ask us to delete your account.

Common questions

How do I book a home?

Ask your Raemulan Lands seller for your booking QR code. In Tahanan, tap the scan button and scan it. The unit opens; tap Proceed booking, attach your ID and selfie, then pay the consultation fee.

How much is the consultation fee?

₱10,000 by default. It may differ by project or event, and the app always shows the amount before you pay. You can pay by card or InstaPay QR.

What happens after I pay?

You have 7 calendar days to complete the Customer Information Form and upload your requirements. We remind you on Days 1, 3, 5 and 7. If your file is not complete by Day 8, the application is cancelled and the fee is forfeited.

Is my ID safe?

The face match between your ID and your selfie runs on your phone, and nothing is uploaded for that check. Your ID and selfie are then sent with your booking over an encrypted connection so our team can confirm your identity. See the Privacy Policy for details.

What does each document status mean?

Submitted means we received it. Reviewed means our team has checked it. Accepted means it is complete. To upload means we still need it, or need a clearer copy.

Which proof of income can I use?

A COEC (certificate of employment and compensation) or a payslip.

How do I change my email or mobile number?

Open Profile, then Account details. We send a code or link to confirm the new email or number.

Can I use dark mode?

Yes. Open Profile and choose Light, Dark or Match phone under Appearance.

How do I delete my account?

Open Profile, then Delete account, and type DELETE to confirm. You can also send a request from our Delete your account page.

Which phones does Tahanan work on?

iPhones on iOS 17 or later, and Android phones.